Our Policies
BOOKING CONFIRMATION: Meridian Energy Massage recommends scheduling your appointment as far in advance as possible to ensure availability. Please contact us if you have not received the appointment confirmation email.
CANCELLATION POLICY: Your therapy session is reserved especially for you. We value your business and ask that you respect our scheduling policies. You may cancel your appointment without penalty up to one day prior of your appointment. If you cancel 24 hours prior to your appointment, you will be charge 50% of the scheduled service. For no show, you will be charged 100% of scheduled service as a penalty.
ARRIVING FOR YOUR APPOINTMENT: All appointments have been designed to allow appropriate time for full experience of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled therapeutic session. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.
YOUR APPOINTMENT: To get the most out of your treatment, we encourage you to communicate with your service provider. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, music volume or any other issues during your session. The service provider will be completing a brief health evaluation prior to your therapy session to be able to provide you with the best experience possible and to assure your safety and comfort.
We encourage you to disclose any health conditions that may affect your massage experience.
SESSION TERMINATION: Massage services will be terminated immediately if a client makes any sexual advances and/or requests. Even questionable sexual discussion may be cause for termination. Massage therapy is therapeutic in nature and any interactions and communications must remain professional. If the massage is terminated for the above mentioned reasons, payment is still required by the client.
PAYMENT POLICY: Full payment is due at the end of service. We accept cash, all major credit cards and Meridian Energy Massage gift cards as method of payment. To prepay for the session, you may pay online directly through our booking system or purchase a gift card at www.MeridianEnergyMassage.com. Please contact us for more information.
GRATUITY: Gratuity is not included in the price of the services, customary tipping runs from 15% to 20% but is, of course, at your discretion. Cash is recommended and it can be given directly to the service provider.
ETIQUETTE/MOBILE USAGE: The facility environment is one of tranquility and relaxation. In consideration of other clients, mobile phones must be on silent mode or turned off. The facility is a non-smoking zone and voices should be kept subdued at all times.
FOLLOW UP APPOINTMENTS: For your next session you may rebook with your provider or book online at https://www.MeridianEnergyMassage.com.
DISCOUNTED PACKAGES & GIFT CARDS: Discounted packages are available. Redeemable for services sold at Meridian Energy Massage is not responsible for lost, stolen, damaged or unauthorized use of the package/gift card. If your purchase exceeds the balance on the card, you are responsible to pay the difference. Additional value may be added to the gift card at any time. Packages and gift cards are non-refundable.
PERSONAL INFORMATION: Your personally identifiable information is used for our internal business purposes only. Meridian Energy Massage does not sell, rent or lease your personal information to independent third parties except as described on the next paragraph. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about Meridian Energy Massage and its services.
CONFIDENTIALITY: Your massage session and health information is completely confidential. We will not release this information unless we are legally subpoenaed.